Shipping & Handling


We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.


Holiday Shipping Deadlines


Place Order By Shipping Type
Tuesday, Dec. 3 3 PM ET APO/FPO/DPO Military Locations and US Territories
Wednesday, Dec. 18 3 PM ET PO Boxes
Thursday, Dec. 19 3 PM ET Standard Ground Service
Friday, Dec. 20 3 PM ET 2 Day Air
Monday, Dec. 23 3 PM ET Overnight Air

 

Shipping Costs


Ship Method Cost
Standard Free
2nd Day $10.00 - $15.00*
Overnight $15.00 - $20.00*


*Shipping costs will be calculated based on order total.



Shipping Time Frames


Ship Method Shipping Timeframe
Standard 2-5 business days
2nd Day 2 business days
Overnight 1 business day


Jomalone.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.



Other Locations

Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.



***Please note that a signature may be required upon delivery for Second Day and Overnight shipments.



Electronic Delivery


Jomalone.com Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.



PLEASE NOTE:


All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.



SHIPMENTS TO FORWARDING COMPANIES


Jomalone.com is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Jomalone.com is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

CUSTOMER SERVICE

Contact Us

If you need help, email or call Customer Service at 1.866.305.4706.