IMPORTANT NOTICE: There is nothing more important than our commitment to the health and well-being of our employees, consumers, and community. Given the current situation, as a proactive measure, we are temporarily closing all free-standing stores in the U.S. and Canada. We apologize for any inconvenience and deeply appreciate your business. We will provide an update when our stores reopen.
Thank you for being part of our Jo Malone London family.
Product and gift giving questions:
Please call 1.866.305.4706.
We’ll be delighted to help you.
Order Enquiries and Technical Questions:
We’re always here to answer your questions
about Jo Malone products, services or online
shopping. We look forward to hearing from you!
Shipping Rules and Restrictions
Returns and Exchanges